Borehamwood Shopping Park
Herts, WD6 4PR


Opening Hours

Monday 8.30am - 9.30pm
Tuesday - Friday 8.30am - 6.30pm

Phone lines are open from 8am Monday - Friday for Emergency and "On the Day" appointments by phone ONLY.

Making an Appointment

To book an appointment ring our main switchboard number on 0203 538 3959. Alternatively, you can book via our Online Services.

From the 16/07/2018

On Monday and Fridays we are offering on the day appointments from 8:30 and 13:30 with emergency appointments.

Tues - Weds- Thurs on the day appointments with Routine appointments from 8:30 and 13:30 with emergency appointments.

Telephone appointments will be available every day for patients that require to discuss results , Asthma reviews, medication reviews without the need for an examination and to discuss single problems without examination - These can be booked at all times throughout the week by phone or in person.

Routine appointments are bookable up to 4 weeks in advance.

Home Visits

Home visits are for housebound patients or those patients that are deemed to ill to attend surgery. Lack of transport is not a reason for requesting a home visit. Whether or not a doctor will visit is at their discretion and they will usually telephone before visiting’.

Please ring before 10.00am to arrange a visit and let us know if your condition is urgent. It is safe to bring children with temperatures to the surgery. They will be seen more quickly and, if infectious, can be accommodated in a separate room.

Children will not be seen at home except in exceptional circumstances

Missed Appointments

Unfortunately between 10th July 2019 and 16th July 2019, 22 patients did not attend their appointments with a GP and 25 did not attend their appointments with a nurse and did not cancel. These appointments could have been released to others - Please remember to cancel or rearrange your appointment if you can no longer attend. If you need to cancel an appointment, please call the surgery using option 3.

Important Changes to New Opening Times and Appointments from 01 July 2019

New Opening Hours
From 01 July 2019, the Practice main entrance (doors) will be open Monday – Friday between 08.30am – 18.30pm (21.30pm on Mondays) – We will no longer be closed for lunch. 

Appointment Booking Changes

From 01 July 2019, all Emergency and ‘on the day’ appointments will be bookable BY PHONE ONLY. We will no longer take bookings for these appointments at the reception desk. This decision has been made to reduce the queuing outside of the Practice. The Practice will have more receptionists answering calls when the appointments are released to help keep the call waiting time to a minimum. Appointments will be released at the times detailed below: 

  •  Morning Emergency – 8AM BY PHONE ONLY
  • On the day appointments - 8AM BY PHONE ONLY
  •  Afternoon Emergency – 1.30PM  BY PHONE ONLY 
You will no longer be able to book ‘on the day’ or emergency appointments at the desk.

Routine appointments will be available to book for Tuesday, Wednesday and Thursday each week. We also run extended clinics on Monday evenings, with appointments available between 6.30pm and 9.30pm  – Routine appointments be booked at all times (although we recommend avoiding busy periods eg. 8.00am & 1.30pm) and are bookable by phone, in person or online up to 4 weeks in advance.  

Telephone appointments will be available throughout the week for patients whose concerns can be dealt with over the telephone. This may include single problems without the need for an examination, medication reviews or other health queries – These can be booked at all times by phone or in person. 

To download a copy of the changes please click here -  New changes from the 1st July 2019.