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Borehamwood Shopping Park
Borehamwood
Herts, WD6 4PR

Practice

About Us

The Grove Medical Centre has been well established for 50 years and serves Borehamwood as well as parts of Shenley. Our team includes seven GPs, three nurses, a health care assistant as well as our practice manager, reception and administration staff.

The Grove Medical Centre aims to provide a high standard of medical and nursing care for all our patients. We aim to treat all our patients promptly, courteously and in complete confidence. We feel it is important you know to whom you are speaking, so our practice staff wear name badges.

We offer a full general practice service and run specialist clinics for children and pregnant women, diabetes and asthma sufferers. Contact Herts Valleys Clinical Commissioning Group on 01707 369513 for services we do not provide.

If you live in our practice area and would like to register with us, please complete one of our registration forms that are available from reception.

CQC Registration

The practice is now registered with the Care Quality Commission.
All standards have been met following their assessment of the service during registration.

Patient Rights

General Care

We will treat you with courtesy, respect and sensitivity at all times.
We will endeavor to maintain the highest standards of medical practice at all times.

We will keep the consultation and your computer and written records confidential.

We will provide you with emergency care promptly when you need it.

We will endeavour to offer all patients access to a doctor within two working days for medical problems of any kind - though it will not always be possible to offer an appointment with the doctor of your choice.

We will refer you for appropriate investigations, consultant opinions and care at a hospital or clinic when both you and the doctor treating you agree it is necessary and would be of benefit.

We will give you a full and prompt reply to any complaints you make about the service we provide and try and change practices if this would improve care or standards to others.

Patients rights to see medical records

Patients wishing to view their records must initially apply in writing to their GP. Once the GP agrees the request the surgery will contact you to make a mutually convenient appointment for you to read your records: this may incur a charge. When presenting at the surgery for this purpose you will be asked to produce some identification to enable us to maintain your right to confidentiality. Photocopies of records can be made at your request; a charge will be made for this service.

Patient Responsibilities

We ask all patients to be civil and polite at all times. There is no excuse for verbal or physical abuse towards doctors or their staff.

If you have a problem or complaint do not take it out on a member of staff, they are only trying to do their best for you. You should submit any concerns you have in writing to the practice manager.

Please keep your appointment. If you are unable to keep an appointment or the condition has improved, then let us know as soon as possible so that someone else can have your appointment.
Please do not ‘save up’ problems and then come to the surgery with a list. There will not be enough time during a routine appointment to deal with more than one or two problems.

If you move house, please inform the reception staff of your new address and telephone when you are in the surgery. This is of particular importance if you have been referred to a hospital or we need to contact you urgently. Please ensure your new address remains in the practice area.

If you are referred for a hospital outpatient appointment - please keep it or inform the hospital NOT the surgery as soon as possible. The NHS can ill afford to have appointments unused. It is also very important to tell the hospital of your new address if you are on a waiting list for an operation.

If you have a query regarding your hospital care please contact the consultant's secretary who will be happy to help you. Results of tests undertaken by your consultant are not routinely reported to the surgery.

Suggestions & Complaints

The Grove Medical Centre aims to give a friendly and professional service to all our patients. We are happy to receive constructive comments and suggestions for improving our service to patients. Similarly, if you have a complaint we will deal with it in a constructive manner. In either instance please write to the practice manager. We accept in writing and via email.

Find out more in our Complaints Procedure.

Patient Confidentiality

We ask you for personal information so that you can receive appropriate care and treatment. The practice uses computers to record patient information. This information is held in accordance with the guidelines of the Data Protection Act under which the practice is registered. All members of our team are bound by strict rules of confidentiality that apply to all aspects of their work.

Privacy Notice

We understand how important it is to keep your personal information safe and secure and we take this very seriously. We have taken steps to make sure your personal information is looked after in the best possible way and we review this regularly.

Please read the privacy notice below carefully, as it contains important information about how we process the personal and healthcare information we collect on your behalf.

Update Personal Details

If you change your name, address or telephone number please notify the receptionist as soon as possible. It is difficult for all concerned if we cannot contact you. Proof of ID will be required to support a change of name.

You can also change your personal details using our online services.

Please make sure we always have an up to date phone number.

Zero Tolerance Policy

Any form of violence or abuse, whether physical or verbal against any of our staff or against any person present on our premises is unacceptable and will not be tolerated.

Surgery Disabled Facilities

There is disabled car parking in the car park.

We have automatic doors for access for wheelchair users and parents with pushchairs.

We also provide a hearing loop for the use of the hard of hearing. Please ask our receptionists about this facility. There is a WC for disabled patients.

Chaperones

Please ask if you require a chaperone for any examination.

Medical Research Data Collection

The staff at this practice record information about you and your health so that you can receive the right care and treatment. We need to record this information, together with the details of the care you receive, so that it is available each time we see you.

The information recorded about you may be used for reasons other than your personal care, for example, to help to protect the health of the general public, to plan for the future, to train staff and to carry out medical and other health research.

We are involved in research studies which require access to anonymous information from patients’ notes. You cannot be identified from these notes as all personal details (name, address, post code, full date of birth) are removed. Individual patients’ records are added into a much larger anonymous database from many patients across he UK which is used by researchers outside this practice. This data may be anonymously linked to other data, such as hospital data.

If you would like to opt out of this data collection scheme, please let your doctor know and your records will not be collected for use in the anonymous research database. This will not affect your care in any way.

If anything to do with the research would require that you provide additional information about yourself, you will be contacted by your GP to see if you are willing to take part; you will not be identified in any published results.

You have a right of access to your health records. If at any time you would like to know more, or have any concerns about how we use your information, please ask reception for more details.

EVERYONE WORKING FOR THE NHS HAS A LEGAL DUTY TO KEEP INFORMATION ABOUT YOU CONFIDENTIAL.

Clinical Commissioning Group

We are a part of the Herts Valleys Clinical Commissioning Group.

Herts Valleys Clinical Commissioning Group
Hemel One,
Boundary Way,
Hemel Hempstead,
Herts. HP2 7YU
T. 01442 898 888
E. enquiries.hvccg@nhs.net
Website: www.hertsvalleyscc.nhs.uk

IT Statement of Intent

The Grove Medical Centre currently offers patients the following online facilities:

  • We transfer records electronically when you change practices using the GP2GP facility
  • You can book, view, amend and cancel your appointment
  • You can order your repeat prescription
  • You can view, export or print any summary information from your record relating to medications, allergies and adverse reactions.
  • You can request advice on travel vaccinations
  • You can request the results to certain recent investigations
  • You can update your personal details
  • We are able to upload your information to the summary care record (unless you have opted out).
  • We intend to meet the contractual requirement of allowing access to your detailed coded record by the 31st March 2016. This is subject to all relevant consent being granted on an individual basis.

Named GP

From the 1st April 2015 all patients at The Grove Medical Centre will have a named GP. We will not be writing to patients to inform them of this.  You will be informed  who this is when you next see your GP or it will be present on any correspondence you may receive from the surgery.

If you wish to know your named GP you can always ask at Reception. Patients are still entitled to choose to see any GP or nurse at the surgery and the named GP can be changed to the GP normally seen.

Patient Participation Group

Dear Patient,

We would like to know how we can improve our service to you and how you perceive our surgery and staff.

To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather members from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions, carers and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please complete the sign-up form below.

 Name
 
 Postcode
 
 Email address
 
 Mobile number
 

To show you are human please complete the following:
8 + 4 =

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance
________________________________________

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information

GP Earnings

All GP practices are required to declare the mean earnings (eg average pay) for GP's working to deliver NHS services to patients at each practice.

The average pay for GP's who worked for six months or more in The Grove Medical Centre in the last financial year was £66,743 before Tax and National Insurance. This is for 1 full time, 6 part time and 2 locum GP's.