Borehamwood Shopping Park
Herts, WD6 4PR

Important Changes to New Opening Times and Appointments from 01 July 2019

Dated: 13-May-19

New Opening Hours
From 01 July 2019, the Practice main entrance (doors) will be open Monday – Friday between 08.30am – 18.30pm (21.30pm on Mondays) – We will no longer be closed for lunch. 

Appointment Booking Changes

All Emergency and ‘on the day’ appointments will be bookable BY PHONE ONLY. We will no longer take bookings for these appointments at the reception desk. This decision has been made to reduce the queuing outside of the Practice. The Practice will have more receptionists answering calls when the appointments are released to help keep the call waiting time to a minimum. Appointments will be released at the times detailed below: 

  •  Morning Emergency – 8AM BY PHONE ONLY
  • On the day appointments - 8AM BY PHONE ONLY
  •  Afternoon Emergency – 1.30PM  BY PHONE ONLY 
You will no longer be able to book ‘on the day’ or emergency appointments at the desk.

Routine appointments will be available to book for Tuesday, Wednesday and Thursday each week. We also run extended clinics on Monday evenings, with appointments available between 6.30pm and 9.30pm  – Routine appointments be booked at all times (although we recommend avoiding busy periods eg. 8.00am & 1.30pm) and are bookable by phone, in person or online up to 4 weeks in advance.  

Telephone appointments will be available throughout the week for patients whose concerns can be dealt with over the telephone. This may include single problems without the need for an examination, medication reviews or other health queries – These can be booked at all times by phone or in person. 

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