The Grove Medical Centre is changing computer systems on Wednesday 11th September. There will be disruption to our services between Monday 2nd September and Friday 13th September. We kindly ask that you bear with us during this period as all staff will be working extremely hard to ensure that there is a smooth transfer of systems, whilst also learning the new computer system from scratch. Please see below for the disruption you may experience.
Wednesday 11th September – Go Live Day
On Wednesday 11th September ONLY, we will be operating the following opening hours:
Telephone lines 9am - 6.30pm
Reception main entrance 9am – 6.30pm
We will only be offering emergency GP appointments and limited Nurse Appointments on this day!
You will be unable to make routine appointments with any clinician during the period of 11th to 15th September. Should you require a Routine appointment please contact us after 15th September.
As there will be some system downtime, we advise that if you need your next prescription between the 4th September and 16th September, please can you order before the end of August 2019. We will not be issuing repeat medication during this period.
We will be unable to register new patients between 28th August – 16th October. If you would like to join the practice, you may provide us with your completed registration forms and we will hold on to these until after 16th October.
Patient Online Services
Due to the change in system, all patients registered for online services will need to re-register with the new online services platform called Patient Access. This will allow access to book appointments, see your detailed coded record and order repeat medication. If you would like to be set up with the new online services, please speak with a receptionist after 16th September.
Please note that you will no longer be able to request prescriptions online from 4th September.
Blood test appointments
The Practice will not be running blood clinics between 4th – 16th September.
We would like to apologise for any inconvenience that may be caused by the change of systems.