Appointments

Appointments System

Due to the practice changing Clinical Systems in early September, the online services link is no longer in operation. Please contact the surgery after 16th September to re-register for the new service. We will update the link after the change. Apologies for any inconvenience caused. Thank you.

Making an Appointment

To book an appointment ring our main switchboard number on 0203 538 3959. Alternatively, you can book via our online services.

Emergency and ‘on the day’ appointments are bookable BY PHONE ONLY. We will no longer take bookings for these appointments at the reception desk. This decision has been made to reduce the queuing outside of the Practice. Appointments will be released at the times detailed below:

Morning Emergency – 08:00 by phone only
On the day appointments – 08:00 by phone only
Afternoon Emergency – 13:30 by phone only
You will no longer be able to book ‘on the day’ or emergency appointments at the desk.

On the day and emergency appointments are available Monday – Friday, with more of these appointments being available on Mondays and Fridays.

Routine appointments will be available to book for Tuesday, Wednesday and Thursday each week. We also run extended clinics on Monday evenings, with appointments available between 18:30 and 21:30 – Routine appointments be booked at all times (although we recommend avoiding busy periods e.g. 08:00 & 13:30) and are bookable by phone, in person or online up to 4 weeks in advance.

Telephone appointments will be available throughout the week for patients whose concerns can be dealt with over the telephone. This may include single problems without the need for an examination, medication reviews or other health queries – These can be booked at all times by phone or in person.

We also offer a range of Nursing and other clinical appointments that can be booked throughout the week

Appointment Booking Changes

From 01 July 2019, all Emergency and ‘on the day’ appointments will be bookable BY PHONE ONLY. We will no longer take bookings for these appointments at the reception desk. This decision has been made to reduce the queuing outside of the Practice. The Practice will have more receptionists answering calls when the appointments are released to help keep the call waiting time to a minimum. Appointments will be released at the times detailed below: 

  • Morning Emergency – 08:00 by phone only
  • On the day appointments – 08:00 by phone only
  • Afternoon Emergency – 13:30 by phone only 

You will no longer be able to book ‘on the day’ or emergency appointments at the desk.

Routine appointments will be available to book for Tuesday, Wednesday and Thursday each week. We also run extended clinics on Monday evenings, with appointments available between 18:30 and 21:30  – Routine appointments be booked at all times (although we recommend avoiding busy periods e.g. 08:00 & 13:30) and are bookable by phone, in person or online up to 4 weeks in advance.  

Telephone appointments will be available throughout the week for patients whose concerns can be dealt with over the telephone. This may include single problems without the need for an examination, medication reviews or other health queries – These can be booked at all times by phone or in person. 

To download a copy of the changes please click here on the link below:

New Opening Hours - July 2019.pdf

Home Visits

Home visits are for housebound patients or those patients that are deemed to ill to attend surgery. Lack of transport is not a reason for requesting a home visit. Whether or not a doctor will visit is at their discretion and they will usually telephone before visiting’.

Please ring before 10.00am to arrange a visit and let us know if your condition is urgent. It is safe to bring children with temperatures to the surgery. They will be seen more quickly and, if infectious, can be accommodated in a separate room.

Children will not be seen at home except in exceptional circumstances.

Not Registered for Online Services?

Chaperones

Please ask if you require a chaperone for any examination.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Cancellations & Reminders

Cancel an Appointment

Unfortunately between 24th July 2019 and 2nd August 2019, 18 patients did not attend their appointments with a GP and 40 did not attend their appointments with a nurse and did not cancel. These appointments could have been released to others .

Please remember to cancel or rearrange your appointment if you can no longer attend.

If you need to cancel an appointment, please call the surgery using option 3.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Opening Times

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