Update on services
All NHS services are under severe pressure at the moment, as we look after increasing numbers of patients who are sick with covid-19 and other seasonal illnesses.
We are also delivering the huge and vitally important covid-19 vaccination programme.
So that it can focus on these really important issues, you GP will understandably be prioritising urgent cases.
This means that when you contact your local practice, they will have an initial conversation with you to understand how urgent your health needs are.
If you have an issue that is not urgent, you may to wait longer than usual until your problem or concern can be dealt with.
Do please make sure that you continue to get in touch with us if you need to. This is particularly important if:
- your problem is urgent;
- you have long term condition that is getting worse
- you are worried about symptoms that might indicate cancer
Please also remember you can call NHS 111 for urgent concerns, and 999 for serious emergencies.
Your local pharmacist can also help with minor complaints
For adults with mental health problems including depression and anxiety, you can refer yourself directly to the local wellbeing service, via their website.
If you’re experiencing a mental health crisis, call this freephone number: 0800 6444 101.
We have a childhood illnesses leaflet free to download here, full of advice and information for parents and carers of young children https://hertsvalleysccg.nhs.uk/application/files/1716/0941/0098/Help_your_Child_Stay_Well_This_Winter_FINAL.pdf
Herts Help has a range of support and information to help people though the lockdown here https://www.hertshelp.net/hertshelp.aspx
Thank you very much for helping us all manage under these very difficult circumstances.
We will be closed now 12-3pm for staff training. To call the surgery after 3pm but the surgery will have limited appointments to offer.
Flu vaccinations for 50 to 64 year olds
Following the government announcement that 50 to 64 year olds will be able receive a free flu vaccination from 1 December the practice is working to make this available to newly eligible patients as early in December as we can.
As soon as we have supplies of the vaccine available we will contact patients aged 50 to 64 to offer you an appointment. If you fall within this age group and are not in one of the eligible ‘at risk groups’ please do not contact the practice to book an appointment as we are not yet able offer you a definite date or time.
We are continuing to provide flu vaccinations to over 65s, under 65s with certain long-term medical conditions, pregnant women and young children. If you are in one of these eligible groups and have not yet had your flu vaccine please contact the practice as soon as possible to book an appointment.
Flu Season 2020
The Grove Medical Centre will be vaccinating patients against flu during the upcoming Flu season.
Our staff are working very hard to provide a safe plan for managing the flu clinics and are taking extra precautions due to the ongoing COVID pandemic.
Due to problems with the delivery of Flu vaccinations from some suppliers, we have been forced to separate our clinics as detailed below:
All patients over the age of 65 – Flu clinics will be held from the beginning of September (Exact dates TBC)
Patients under the age of 65 and in an at risk group – Flu clinics will be held from the beginning of October (Exact dates TBC)
Children (Nasal Spray) – Expected delivery date TBC
We envisage that these will be booked clinics instead of the ‘walk in’ clinics that we have run over the past few years. Once the dates have been finalised for the clinics, we will make contact with all eligible patients via text, email or letter to advise of the booking process.
Please check back on this page for any updated information.
Keep well and stay safe.
Patients with any eye problems/concerns please see link below
Patients can start an online call using the button on the webpage if they have eye problems.
Coronavirus Update 23.03.2020
Due to ongoing developments with Coronavirus, we have made the decision to change our appointment system and other processes for the protection of our staff and patients.
PLEASE DO NOT COME TO THE SURGERY IF YOU HAVE A ROUITNE GP BOOKED
We are no longer booking routine GP appointments. All patients that have a routine or follow up GP appointment booked will be contacted to cancel their appointment, or where possible, have the appointment converted to a telephone appointment.
We are operating a triage service. Appointments will be released at 8am every morning and a GP will call patients back to discuss their problem and book in a face to face review if required.
All Nurse afternoon appointments will be cancelled. Nurses will continue to see patients in the morning for routine queries but appointments for wound care and child imms may be prioritised.
We will only be offering a limited number of afternoon emergency GP appointments. We recommend that you do not call at 1.30pm unless medically urgent.
As we are trying our very best to limit patient traffic within the surgery, Patients will not be allowed to enter the Practice in the afternoon unless required to do so by a triaging GP.
We will divide the Practice into two areas every afternoon, one area for patients with urgent respiratory problems and one area for patients with urgent non-respiratory problems. This is to reduce risk of any potential spread of viruses.
Patient queries can be emailed to – email@example.com or please call reception on 02035383959 if you would prefer to speak with a member of staff.
We recommend that any patient not signed up for online prescription ordering to do so immediately. This will enable you to request and track your prescriptions. You can register via:
Patient access - https://www.patientaccess.com/
- You will need to fill out our Patient access form and provide photo ID and proof of address to validate your account for access to your coded record
- If registering with NHS App, you can validate your account using your mobile phone camera
We also request that you nominate a pharmacy that you would like to collect the medication from. We will send your medication direct to them.
You can also request prescriptions and repeat medical certificates via our website or by email.
Repeat Medical Certificate request
You can only request a repeat certificate. First requests would need to be triaged.
If emailing your requests, please include your name, DOB, preferred email account, details of your problem and the period you area requesting the medical certificate for. Please not, med certs will be emailed back to patients.
If emailing your requests, please include your name, DOB, Medication required and preferred pharmacy for us to send the prescription to.
We are very sorry for any inconvenience this may cause.
As the guidance will continue to change, we will adapt our processes accordingly. Keep checking back for further updates.
Easy Read Information
What is sepsis?
Sepsis (also known as blood poisoning) is the immune system’s overreaction to an infection or injury. Normally our immune system fights infection – but sometimes, for reasons we don’t yet understand, it attacks our body’s own organs and tissues. If not treated immediately, sepsis can result in organ failure and death. Yet with early diagnosis, it can be treated with antibiotics.
Sepsis can initially look like flu, gastroenteritis or a chest infection. There is no one sign, and symptoms present differently between adults and children.
How to spot sepsis in adults
Seek medical help urgently if you (or another adult) develop any of these signs:
- Slurred speech or confusion
- Extreme shivering or muscle pain
- Passing no urine (in a day)
- Severe breathlessness
- It feels like you’re going to die
- Skin mottled or discoloured
How to spot sepsis in children
If your child is unwell with either a fever or very low temperature (or has had a fever in the last 24 hours), call 999 and just ask: could it be sepsis? A child may have sepsis if he or she:
- Is breathing very fast
- Has a ‘fit’ or convulsion
- Looks mottled, bluish, or pale
- Has a rash that does not fade when you press it
- Is very lethargic or difficult to wake
- Feels abnormally cold to touch
A child under 5 may have sepsis if he or she:
- Is not feeding
- Is vomiting repeatedly
- Has not passed urine for 12 hours
Did you know:
- 25,000 children are affected by sepsis each year in the UK
- 1/4 of all sepsis survivors suffer permanent, life-changing after effects
- 5 people are killed by sepsis every hour in the UK
For further information please visit the UK Sepsis Trust website - https://sepsistrust.org/