Suggestions & Complaints

Want to make a suggestion to the practice?

Your comments and suggestions are important to us, please complete the form to send them to us. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form.

See below for details about complaints.

a person standing in front of a window

Suggestions Form

Please send your suggestions to thegrove@nhs.net

Want to make a complaint?

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patients feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Medical matters and official complaints cannot be dealt with via the phone. If you have a query regarding a medical matter please put this in writing and see the attached link regarding our complaints procedure.